Safe Travel
What should I do in case of an emergency (illness, injury, etc.)?
In case of an urgent incident or accident, call 110 to call the police. For emergency injury, illness, or fire, call 119 for an ambulance or fire truck.
If you are not in the most serious emergency but wish to consult, you can call the Japan Visitor Hotline 24/7.
Call 050-3816-2787 for tourist information or assistance in the case of accidents and emergencies available in English, Chinese, Korean, and Japanese.
If you encounter a significant natural disaster like a typhoon, earthquake, tsunami, or volcanic eruption while in Japan, you can use the following websites and apps for information:
- Japan Safe Travel Information (Web)
- Safety Tips (APP Download)
- NHK WORLD-JAPAN (Web)
- NHK WORLD-JAPAN (APP Download)
The following page also provides you with links and information to access in case of an emergency:
Have more questions?
Articles in this section
- What should I do when I get injured or sick while in Japan?
- I lost my wallet/phone/luggage.
- Are there restrictions on bringing my medications to Japan?
- Can I use my cell phone in Japan?
- Do I need any vaccinations before coming to Japan?
- What should I do in case of an emergency (illness, injury, etc.)?
- How do I treat heatstroke?
- Internet access
- Use of mobile phones
- Where can I find information about accessibility?
- Are there any solutions other than pocket wi-fi?